Cancellation And Return Policy

General

When you make a reservation electronically through our website, you are deemed to have accepted the Pre-Information Form and the Distance Selling Contract offered to you.

Reservations are subject to Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), the Package Tour Contracts Regulation, and other relevant legal provisions.

Seller Information

Name: Land of Rock Travel

Address: Gaferli, İsalı, Avcılar Neighborhood, Hakkı Paşa Square No:4/A, 50300 Nevşehir

Email: info@landofrocktravel.com

Phone / WhatsApp: +90 542 105 95 50

Reservation and Payment

Reservations become confirmed upon receipt of a 25% advance payment; the remaining balance is paid at the start of the service (at hotel check-in for accommodations). Payments can be made via credit card (single transaction or installments), bank transfer, or EFT. For credit card payments, the amount is charged when the reservation is completed. The reservation becomes final upon payment confirmation and the sending of an approval message/email to you. In case of cancellation, refund calculations are based on the amount actually collected.

If payment is not made or is cancelled in bank records, the agency's obligation to provide the service ends.

Right of Withdrawal

Pursuant to Article 15 of the Regulation on Distance Contracts, there is no statutory right of withdrawal for contracts concerning accommodation, transportation, transfers, and entertainment/leisure services (including tours, activities, and events) that must be performed on a specific date or period. Cancellations and refunds for these services are processed according to the cancellation conditions below.

Customer-Initiated Cancellations

Tours and activities:

• For cancellations made up to [24] hours before the service date, the full fee is refunded.
• No refund is issued for cancellations made less than [24] hours before the service date.

Hot air balloon:

• For cancellations made up to [24] hours before the flight date, the full fee is refunded.
• No refund is issued for cancellations made after this period.

Accommodation and package tours:

In reservations including accommodation, the cancellation policy of the relevant hotel applies and is communicated to you at the time of reservation. For non-refundable reservations sold as such, no refund is issued in case of cancellation.

Cancellation requests are only valid if submitted in writing (via email or WhatsApp). The cancellation period is calculated based on the hour the request reaches the agency.

No-Show

No refund is issued to guests who do not appear at the designated meeting point at the scheduled reservation time or participate in the service without prior notice. Transfer vehicles wait a maximum of [15] minutes at the scheduled time.

Weather Conditions and Force Majeure

Hot air balloon flights depend on the daily flight permit from the General Directorate of Civil Aviation (SHGM) and weather conditions. If the flight is cancelled due to weather conditions or by official authorities, the following options are offered to the guest:

• Free rescheduling to the next available date, or
• Full refund of the fee.

In cases where the service cannot be provided due to unforeseeable force majeure events (natural disasters, epidemics, official restrictions, road closures, etc.), the guest is informed; the guest may request cancellation of the reservation, replacement with a similar service, or rescheduling.

Agency-Initiated Cancellations

If it becomes clear that the service cannot be provided by the agency, the guest is notified in writing no later than 3 days, and the full amount paid is refunded within 14 days.

Refund Process

Refunds are processed within 14 days of cancellation approval using the same method as the original payment. For credit card refunds, the amount is returned to the bank; it may take 2-3 weeks for the bank to reflect the amount in your account. Payments made via bank transfer/EFT are refunded to the IBAN provided by the guest.

In reservations purchased under a campaign or discount, if partial cancellation results in the campaign conditions no longer being met, the discount amount used will be deducted from the refund.

Unauthorized Use of Credit Card

If it is determined that the credit card used for payment was used improperly by unauthorized persons and the service fee has not been paid to the agency by the relevant bank or financial institution, the reservation is cancelled.

Default Status

In payments made by credit card, the guest accepts that they will pay interest according to the contract between them and the card-issuing bank and will be liable to the bank in case of default.

Contact

For your cancellation and refund requests:

Email: info@landofrocktravel.com

Phone / WhatsApp: +90 542 105 95 50