Contrat De Vente À Distance
1. Parties
This Contract is concluded electronically between the following parties, under the terms and conditions specified below.
SELLER
Name: Land of Rock Travel
Address: Gaferli, İsalı, Avcılar Neighborhood, Hakkı Paşa Square No:4/A, 50300 Nevşehir
Phone: +90 542 105 95 50
Email: info@landofrocktravel.com
Website: https://landofrocktravel.com
BUYER
Name / Company Name: {Declared in the reservation form}
Address: {Declared in the reservation form}
Phone: {Declared in the reservation form}
Email: {Declared in the reservation form}
The Buyer, by accepting this Contract, hereby acknowledges that they are obliged to pay the service fee and any additional charges such as taxes upon confirmation of the reservation, and confirms having been informed accordingly.
2. Definitions
Ministry: Ministry of Trade of the Republic of Turkey
Law: Law No. 6502 on the Protection of Consumers
Regulation: Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188)
Service: Tours, activities, transfers, accommodation, and package tour services provided by the Seller
Seller: An agency acting within its commercial activity to provide services to consumers or acting on behalf of a service provider
Buyer: A natural or legal person purchasing the service for non-commercial or non-professional purposes
Site: The internet site https://landofrocktravel.com owned by the Seller
Parties: Seller and Buyer
Contract: This contract concluded between the Seller and the Buyer
3. Subject Matter
The subject of this Contract is to determine the rights and obligations of the Parties in accordance with the provisions of the Law and the Regulation regarding the sale and performance of the service whose reservation the Buyer has made electronically via the Site and whose characteristics and sales price are specified below.
The prices advertised on the Site are sales prices. Advertised prices and offers remain valid until updated. Prices advertised for a specific period remain valid until the end of that period.
4. Service Information and Price
The basic characteristics of the service (content, duration, date, number of persons, included and excluded services) are published on the relevant service page on the Site. In case of promotional services, the advertised characteristics during the promotion period apply.
5. Invoice Information
The invoice will be issued in the name of the invoice details declared by the Buyer at the time of reservation and will be delivered electronically or during the service.
6. General Provisions
6.1. The Buyer accepts, declares, and undertakes to have read and obtained information regarding the basic characteristics of the service available on the Site, the sales price, payment method, and performance, and to have provided the necessary confirmation electronically.
6.2. The Seller accepts, declares, and undertakes to perform the service in accordance with the characteristics specified in the reservation, without defects, in compliance with legislation, and in accordance with the principles of accuracy and good faith; to maintain service quality and to exercise due care and diligence.
6.3. The Seller may procure a different service of equal quality and price (e.g., equivalent hotel or tour) after informing the Buyer and obtaining their explicit consent.
6.4. The Seller accepts, declares, and undertakes to inform the Buyer in writing within 3 days from the date they become aware that performance of the service has become impossible, and to refund the full amount collected within 14 days.
6.5. If the service fee is not paid for any reason or is cancelled in bank records, the Seller's obligation to perform the service ceases.
6.6. If it is determined that the credit card used for the reservation was misused by unauthorized persons and the amount is not paid to the Seller by the relevant bank or financial institution, the reservation shall be cancelled; if the service has already been performed, the Buyer is obliged to pay the amount to the Seller.
6.7. If the service cannot be performed on time due to unforeseeable force majeure events beyond the control of the Parties (natural disasters, epidemics, official restrictions, adverse weather conditions, road closures, etc.), the Seller shall inform the Buyer. The Buyer may request cancellation of the reservation, replacement of the service with an equivalent one, or postponement until the obstacle is removed. If the Buyer requests cancellation, the collected amount shall be refunded within 14 days. For credit card refunds, the amount is returned to the bank within 14 days; it may take an average of 2-3 weeks for the bank to reflect the amount in the Buyer's account, and the Seller cannot be held liable for this period.
6.8. Hot air balloon flights depend on the daily flight permit issued by the Directorate General of Civil Aviation (DGCA) and weather conditions. In case of cancellation of the flight for these reasons, the Buyer will be offered options for free rescheduling or a full refund of the amount.
6.9. Contact information declared by the Buyer at the time of reservation may be used via telephone, SMS, email, and WhatsApp for reservation confirmation, service-related information, and operations (meeting times, transfers, change notifications, etc.). Sending commercial electronic communications is subject to separate consent from the Buyer. Personal data is processed in accordance with Law No. 6698 on the Protection of Personal Data and the Privacy Policy on the Site.
6.10. If the Buyer differs from the owner of the credit card used for the reservation, or if a security vulnerability related to the card is detected, the Seller may request identity and contact information of the cardholder along with documentation proving ownership of the card. If the requested information and documents are not provided within 24 hours, the Seller reserves the right to cancel the reservation.
6.11. The Buyer accepts that the personal and other information declared at the time of reservation is accurate, undertakes to fully declare participant names and contact information, and accepts responsibility for any damages arising from false declarations.
6.12. The Buyer accepts to comply with safety instructions from guides and operational staff during the service period and to take into account warnings on the Site regarding health and physical conditions required for tours and activities. The Seller cannot be held liable for consequences resulting from non-compliance with instructions.
6.13. The Buyer may not use the Site for purposes that disrupt public order, violate general morality, disturb others, are illegal, or infringe upon the rights of others; nor engage in activities that prevent other users from benefiting from the services (spam, viruses, etc.).
6.14. Links to third-party websites outside the Seller's control may be provided via the Site. These links are provided solely for convenience and do not constitute any commitment regarding the content of the respective sites.
6.15. The Buyer who violates one or more provisions of this Contract shall be personally liable for the legal and criminal consequences arising from such violation and shall hold the Seller harmless from the consequences of such violations. The Seller reserves the right to claim compensation from the Buyer if legal action is taken due to the violation.
7. Right of Withdrawal
In accordance with Article 15 of the Regulation, there is no right of withdrawal for services related to accommodation, transport, transfer, entertainment, or leisure activities that must be performed on a specific date or within a specific period. Tours, activities, transfers, accommodation, and package tour services provided by the Seller fall under this category.
The Buyer, by accepting this Contract, acknowledges having been informed that there is no right of withdrawal. Cancellations and refunds for these services are subject to the conditions specified in Article 8.
8. Cancellation and Refund
Reservation cancellations and refunds are made according to the timeframes and rates specified in the Cancellation and Refund Policy published on the Site. Cancellation requests must be submitted in writing (email: info@landofrocktravel.com or WhatsApp: +90 542 105 95 50).
In reservations purchased under a campaign, if partial cancellation results in the inability to meet campaign conditions, the discount amount used shall be deducted from the refund.
9. Default and Legal Consequences
If the Buyer defaults on payment transactions made by credit card, they accept that they will pay interest under the credit card agreement with the cardholder's bank and will be liable towards the bank. In such cases, the relevant bank may take legal action and may claim incurred costs and attorney fees from the Buyer. The Buyer also accepts that if they default on their debt, they will compensate the Seller for any losses and damages suffered due to delayed performance of the debt.
10. Competent Authority
In case of disputes arising from this Contract, complaints and objections shall be filed with the Consumer Arbitration Committee or the Consumer Court of the consumer's place of residence or the place where the consumer transaction was conducted, within the monetary limits announced annually by the Ministry of Trade.
11. Entry into Force
The Buyer is deemed to have accepted all terms of this Contract upon completing payment for the reservation made via the Site. The Seller is obliged to ensure that confirmation is obtained that the Buyer has read and accepted this Contract before the reservation is finalized.
SELLER: Land Of Rock Travel
BUYER: {Name Surname}
DATE: {Reservation Date}